VILKÅR OG BETINGELSER
GENERAL INFORMATION
Reshop Vintage
CVR No. 42 84 26 80
Haslegårdsvej 8,
8210 Aarhus V
Denmark
info@reshopvintage.dk
+45 71 33 97 89
PAYMENT TERMS
We accept the following payment methods: Visa, Visa Dankort, Visa Electron, Mastercard, Maestro, Apple Pay, and Anyday.
We do not charge card fees.
The amount is reserved once your order has been placed, and withdrawn once the item has been shipped.
You can read more about the rules for your specific card from your card issuer.
SHIPPING POLICY
Here at Reshop Vintage we offer free shipping (within Denmark) to a parcel shop for all items bought through the webshop.
Parcel shop delivery starts at:
- DKK 80 - no insurance
- DKK 150 - insurance up to 10.000
- DKK 180 - insurance up to 20.000
Delivery time is 1-3 business days (exclusive of holidays and weekends)
Reshop Vintage is not responsible for any shipping loss or damage for items sent or returned. The client must understand that once their items are sent from or to them that the claim should be with DHL/GLS/DAO/Postnord.
1. Authenticity Guarantee: We guarantee the authenticity of all our luxury items. Every piece has been carefully inspected by our experts to ensure it meets the highest standards of quality and authenticity.
2. Condition Disclosure: Please note that as these items are pre-owned, there may be signs of wear and tear consistent with their age. We strive to provide accurate descriptions and images to give you a clear understanding of each item's condition.
3. Brand Ownership: We are not affiliated with any of the luxury brands whose items we sell. Any brand names, logos, and trademarks mentioned are used solely for identification purposes and remain the property of their respective owners.
4. Pricing: Prices for luxury items are determined based on factors such as brand, rarity, condition, and market demand. We strive to offer fair and competitive prices, but please understand that prices may fluctuate over time.
By purchasing a luxury item from us, you acknowledge that you have read and agree to our terms and conditions outlined in this disclaimer. Thank you for choosing Reshop Vintage for your luxury shopping needs.
RETURN POLICY
As a customer of Reshop Vintage, you have a 14-day Right of Withdrawal.
The cancellation period expires 14 days after the day that you have received the item.
After this period, we can no longer accept your item for return.
The deadline means that you have 14 days from the receipt of the item to let us know that you would like to cancel your purchase. This statement must be sent to us via email to info@reshopvintage.dk.
If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you have received the last item.
We unfortunately do not accept item exchanges.
The item(s) must be sent to:
Reshop Vintage
Haslegårdsvej 8,
8210 Aarhus V
Denmark
VAT/CVR No: DK 42 84 26 80
Phone No: +45 71 33 97 89
Email: info@reshopvintage.dk
Please note that we only accept packages that are sent directly to our address and not to a parcel shop.
You can also buy the label directly from us. Just send us a message if you would like to buy the label from us.
The condition of the item when you send it back:
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works. You can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item and in some cases it may mean that you can only get the purchase shipping costs back.
All products are requested to be returned unused with the tag and if they were sold with their original boxes, dust bags and / or certificates of authenticity, they must also be returned.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, it may lead to a decrease in the value of the item.
REFUND PROCESS
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the purchase.
We will return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item.
CUSTOM MADE ITEMS & REPAIRS
If your item has been custom made, this item cannot be returned or exchanged.
Repairs and restorations can also not be returned or exchanged.
Please contact us at +45 7133 9789 or email us at info@reshopvintage.dk if you have any concerns or questions regarding a repair or restoration we have made for you.
WAIVER OF LIABILITY
By accepting a service contract, the client has agreed to use and pay for the services stated in the service agreement provided. The client also accepts that Reshop Vintage and its owners cannot be held liable for any damages/issues, loss, theft and possible discolouration that can occur during the cleaning and handling process of the item handed in for repair.
CLAIMS AND RETURNS
Please note that repairs are services and not an item bought. Therefore, Reshop Vintage is not subjected to giving a discount or full refund of the items sent for service. We are of course always welcome to find a common solution, as we truly value our client's satisfaction with our work.
THIRD PARTY WAIVER
Reshop Vintage is not an official workshop for the luxury brands, therefore we are considered as a third party provider. This means that you may have the risk of not being able to bring your bag to the respected brand/store after your bag has been restored by Reshop Vintage.
SHIPPING TERMS
Reshop Vintage is not responsible for any shipping loss or damage for items sent or returned. The client must understand that once their items are sent from or to them that the claim should be with DHL/GLS/DAO/Postnord.
SERVICE DEPOSIT
If you wish to keep have your booking guaranteed, a non-refundable deposit of DKK 250 is required. No deposit means that you will not be able to avail any of the services offered by Reshop Vintage. Your deposit is of course deductible to the total price of your availed service.
CANCELLATION POLICY
You have 48 hours to inform Reshop Vintage if you wish to cancel your booking.
Note that you will still be unable to get your deposit refund at any given time.
RESCHEDULING
We understand that your plans may change, so you are always able to change your time with us at least 24 hours before your scheduled booking. Note that each change of date has a fee of DKK 100.
RIGHT OF COMPLAINT
When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods. This means that you have the right to complain within 24 months.
If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
You must declare this within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
When returning the item, please include a detailed description of the problem.
However, all complaints require proof of purchase (receipt for the product in question).
ACCESS TO COMPLAINTS
If you as a consumer want to complain about your purchase, you must contact info@reshopvintage.dk
If we are unable to find a solution, you can send a complaint to:
House of Names
Customs booth 2
8800 Viborg
via the Complaints Portal for the House of Commons
To be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed .
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr
VILKÅR OG BETINGELSER
GENEREL INFORMATION
Genkøb vintage
CVR nr. 42 84 26 80
Haslegårdsvej 8,
8210 Aarhus V
Danmark
info@reshopvintage.dk
+45 71 33 97 89
BETALINGSBETINGELSER
Vi accepterer følgende betalingsmetoder: Visa, Visa Dankort, Visa Electron, Mastercard, Maestro, Apple Pay og Klarna.
Vi opkræver ikke kortgebyrer.
Beløbet reserveres, når din ordre er afgivet, og trækkes tilbage, når varen er afsendt.
Du kan læse mere om reglerne for netop dit kort hos din kortudsteder.
FORSENDELSESPOLITIK
Her hos Reshop Vintage tilbyder vi gratis fragt (inden for Danmark) til en pakkeshop for alle varer købt gennem webshoppen.
Pakkeshop levering starter kl.
- 80 kr. - ingen forsikring
- 150 kr. - forsikring op til 10.000
- 180 kr. - forsikring op til 20.000
Leveringstiden er 1-3 hverdage (eksklusive helligdage og weekender)
Reshop Vintage er ikke ansvarlig for forsendelsestab eller skader på varer, der sendes eller returneres. Kunden skal forstå, at når deres varer er sendt fra eller til dem, skal kravet være hos DHL/GLS/DAO/Postnord.
1. Autenticitetsgaranti: Vi garanterer ægtheden af alle vores luksusvarer. Hvert stykke er blevet omhyggeligt inspiceret af vores eksperter for at sikre, at det lever op til de højeste standarder for kvalitet og ægthed.
2. Oplysninger om tilstand: Bemærk venligst, at da disse varer er brugte, kan der være tegn på slid i overensstemmelse med deres alder. Vi bestræber os på at give nøjagtige beskrivelser og billeder for at give dig en klar forståelse af hver vares tilstand.
3. Mærkeejerskab: Vi er ikke tilknyttet nogen af de luksusmærker, hvis varer vi sælger. Alle nævnte mærkenavne, logoer og varemærker bruges udelukkende til identifikationsformål og forbliver deres respektive ejeres ejendom.
4. Prissætning: Priser for luksusvarer bestemmes ud fra faktorer som mærke, sjældenhed, stand og markedsefterspørgsel. Vi bestræber os på at tilbyde fair og konkurrencedygtige priser, men vær opmærksom på, at priserne kan svinge over tid.
Ved at købe en luksusvare hos os, anerkender du, at du har læst og accepterer vores vilkår og betingelser beskrevet i denne ansvarsfraskrivelse. Tak, fordi du valgte Reshop Vintage til dine luksusshoppingbehov.
RETURNERINGSPOLITIK
Som kunde hos Reshop Vintage har du 14 dages fortrydelsesret.
Fortrydelsesfristen udløber 14 dage efter den dag, du har modtaget varen.
Efter denne periode kan vi ikke længere modtage din vare til returnering.
Fristen betyder, at du har 14 dage fra modtagelsen af varen til at give os besked om, at du gerne vil fortryde dit køb. Denne opgørelse skal sendes til os via mail til info@reshopvintage.dk .
Har du bestilt flere forskellige varer i én ordre, men de leveres enkeltvis, løber fristen fra den dag, du har modtaget den sidste vare.
Vi accepterer desværre ikke ombytning af varer
Varen/varerne skal sendes til:
Genkøb vintage
Haslegårdsvej 8,
8210 Aarhus V
Danmark
Moms/CVR-nr: DK 42 84 26 80
Telefonnummer: +45 71 33 97 89
E-mail: info@reshopvintage.dk
Bemærk, at vi kun modtager pakker, der sendes direkte til vores adresse og ikke til en pakkeshop.
Du kan også købe etiketten direkte hos os. Bare send os en besked, hvis du gerne vil købe etiketten hos os.
Varens stand, når du sender den tilbage:
Hvis varen har mistet værdi, og det skyldes, at du har brugt den på en anden måde, end hvad der var nødvendigt for at fastslå varens art, egenskaber og måden den fungerer på. Du kan kun få en del af købsbeløbet tilbage. Beløbet du kan få tilbage afhænger af varens kommercielle værdi og i nogle tilfælde kan det betyde, at du kun kan få købets fragtomkostninger tilbage.
Alle produkter anmodes om at blive returneret ubrugte med mærket, og hvis de blev solgt med deres originale æsker, støvposer og/eller ægthedscertifikater, skal de også returneres.
Vi anbefaler, at du sender varen tilbage i den originale emballage.
Hvis den originale emballage mangler, kan det føre til et fald i varens værdi.
TILBAGEBETALINGSPROCES
Hvis du fortryder dit køb, får du dine penge tilbage. Hvis varen er forringet, trækker vi det beløb, du hæfter for.
Vi refunderer alle betalinger modtaget fra dig, inklusive leveringsomkostninger (dette gælder dog ikke ekstra leveringsomkostninger i tilfælde, hvor du har valgt en anden leveringsform end den billigste form for standardlevering, som vi tilbyder), senest den 14. dage fra den dag, hvor vi har modtaget din besked om, at du ønsker at fortryde købet.
Vi returnerer pengene med samme betalingsmiddel, som du brugte ved købet, medmindre vi har aftalt andet.
Vi kan tilbageholde betalingen, indtil vi har modtaget varen.
SPECIFIKATIONER OG REPARATIONER
Hvis din vare er specialfremstillet, kan denne vare ikke returneres eller ombyttes.
Reparationer og restaureringer kan heller ikke returneres eller ombyttes.
Kontakt os venligst på +45 7133 9789 eller e-mail os på info@reshopvintage.dk, hvis du har nogen bekymringer eller spørgsmål vedrørende en reparation eller restaurering, vi har lavet til dig.
ANSVARSFRIGIVELSE
Ved at acceptere en servicekontrakt har kunden accepteret at bruge og betale for de ydelser, der er angivet i den leverede serviceaftale. Kunden accepterer endvidere, at Reshop Vintage og dets ejere ikke kan holdes ansvarlige for eventuelle skader/problemer, tab, tyveri og mulig misfarvning, der kan opstå under rengørings- og håndteringsprocessen af den vare, der indleveres til reparation.
KRAV OG RETURNERING
Bemærk venligst, at reparationer er tjenester og ikke en købt vare. Derfor er Reshop Vintage ikke udsat for at give rabat eller fuld tilbagebetaling af de varer, der sendes til service. Vi er naturligvis altid velkomne til at finde en fælles løsning, da vi sætter stor pris på vores kundes tilfredshed med vores arbejde.
AFSKRIVELSE AF TREDJEPART
Reshop Vintage er ikke et officielt værksted for luksusmærkerne, derfor betragtes vi som en tredjepartsudbyder. Det betyder, at du kan have risiko for ikke at kunne bringe din taske til det respekterede mærke/butik, efter din taske er blevet restaureret af Reshop Vintage.
FORSENDELSESBETINGELSER
Reshop Vintage er ikke ansvarlig for forsendelsestab eller skader på varer, der sendes eller returneres. Kunden skal forstå, at når deres varer er sendt fra eller til dem, skal kravet være hos DHL/GLS/DAO/Postnord.
SERVICEDEpositum
Hvis du ønsker at beholde din reservation garanteret, kræves et ikke-refunderbart depositum på DKK 250,-. Ingen indbetaling betyder, at du ikke vil være i stand til at benytte nogen af de tjenester, der tilbydes af Reshop Vintage. Dit depositum er naturligvis fradragsberettiget til den samlede pris for din benyttede service.
AFBESTILLINGSPOLITIK
Du har 48 timer til at informere Reshop Vintage, hvis du ønsker at annullere din reservation.
Bemærk, at du stadig ikke vil være i stand til at få dit depositum tilbage på et givet tidspunkt.
OMSTILLING
Vi forstår, at dine planer kan ændre sig, så du altid er i stand til at ændre din tid hos os mindst 24 timer før din planlagte reservation. Bemærk at hver datoændring har et gebyr på 100 kr.
KLAGERET
Når du handler hos os som forbruger, gælder købelovens regler for køb af varer. Det betyder, at du har ret til at klage inden for 24 måneder.
Hvis din reklamation er berettiget, betyder det, at du enten kan få varen repareret, ombyttet, pengene tilbage eller afslag i prisen afhængig af den konkrete situation.
Du skal erklære dette inden for "rimelig tid", efter du har opdaget fejlen. Hvis du klager inden for to måneder efter at have opdaget fejlen, vil reklamationen altid være rettidig.
Hvis klagen er berettiget, refunderer vi dine (rimelige) forsendelsesomkostninger. Varen skal altid sendes retur i forsvarlig emballage. Husk også at få en kvittering for fragt, så vi kan refundere dig for fragtomkostninger.
Ved returnering af varen bedes du inkludere en detaljeret beskrivelse af problemet.
Alle reklamationer kræver dog købsbevis (kvittering for det pågældende produkt).
ADGANG TIL KLAGER
Hvis du som forbruger ønsker at klage over dit køb, skal du rette henvendelse til info@reshopvintage.dk
Hvis vi ikke kan finde en løsning, kan du sende en klage til:
Navnes Hus
Toldbod 2
8800 Viborg
via klageportalen for underhuset
For at kunne klage skal den vare eller ydelse, som du vil klage over, have kostet mindst 1.110 kr. og højst 100.000 kr. Ved reklamationer over tøj og sko skal prisen dog have været mindst 720 kr. Der opkræves et gebyr for at få klagen behandlet .
Hvis du bor i et andet EU-land end Danmark, kan du klage til EU-Kommissionens online klageportal her - http://ec.europa.eu/odr