RETURN & EXCHANGE POLICY

As a customer of Reshop Vintage, you have a 14-day Right of Withdrawal. 

NOTE: This is only valid for customers within EU.

The cancellation period expires 14 days after the day that you have received the item.

After this period, we can no longer accept your item for return. 

The deadline means that you have 14 days from the receipt of the item to let us know that you would like to cancel your purchase. This statement must be sent to us via email to info@reshopvintage.dk

If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you have received the last item.

We unfortunately do not accept item exchanges.​

 

The item(s) must be sent to:

​Reshop Vintage

Haslegårdsvej 8

8210 Aarhus V

Denmark

​VAT/CVR No: DK 42 84 26 80

Phone No: +45 71 33 97 89

Email: info@reshopvintage.dk

Please note that we only accept packages that are sent directly to our address and not to a parcel shop.

You can also buy the label directly from us. Just send us a message if you would like to buy the label from us. 

   

The condition of the item when you send it back:

​If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works. You can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item and in some cases it may mean that you can only get the purchase shipping costs back. 

​All products are requested to be returned unused with the tag and if they were sold with their original boxes, dust bags and / or certificates of authenticity, they must also be returned.

​We recommend that you send the item back in the original packaging. 

If the original packaging is missing, it may lead to a decrease in the value of the item.

  

CUSTOM MADE ITEMS & REPAIRS

If your item has been custom made, this item cannot be returned or exchanged. 

 Repairs and restorations can also not be returned or exchanged. 

Please contact us at +45 7133 9789 or email us at info@reshopvintage.dk if you have any concerns or questions regarding a repair or restoration we have made for you.

 

​REFUND PROCESS

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the purchase. 

We will return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item.