TERMS AND CONDITIONS



SERVICE DEPOSIT
If you wish to keep have your booking guaranteed, a non-refundable deposit of DKK 250 is required. No deposit means that you will not be able to avail any of the services offered by Reshop Vintage. Your deposit is of course deductible to the total price of your availed service.

CANCELLATION POLICY
You have 48 hours to inform Reshop Vintage if you wish to cancel your booking. Note that you will still be unable to get your deposit refund at any given time.

CHANGE OF DATE (RESCHEDULING)
We understand that your plans may change, so you are always able to change your time with us at least 24 hours before your scheduled booking. Note that each change of date has a fee of DKK 100.

CUSTOM MADE ORDERS
Items that are handmade personally for you requires a 50% deposit of the total value. Please note that custom made items are non-refundable and cannot be returned or exchanged.

WAIVER OF LIABILITY

By accepting this contract, the client has agreed to use and pay for the services stated in the service agreement attached. The client also accepts that Reshop Vintage  and its owners cannot be held liable for any damages/issues, loss, theft and possible discolouration that can occur during the cleaning and handling process of the item handed in for repair. 

CLAIMS AND RETURNS 

Please note that repairs are services and not an item bought. Therefore, Reshop Vintage is not subjected to giving a discount or full refund of the items sent for service. We are of course always welcome to find a common solution, as we truly value our client's satisfaction with our work. 

 

THIRD PARTY WAIVER

Reshop Vintage is not an official workshop for the luxury brands, therefore we are considered as a third party provider. This means that you may have the risk of not being able to bring your bag to the respected brand/store after your bag has been restored by Reshop Vintage.

 

SHIPPING TERMS

Reshop Vintage is not responsible for any shipping loss or damage for items sent or returned. The client must understand that once their items are sent from or to them that the claim should be with GLS/DAO/Postnord.